Privacy Policy

Last Updated: April 29, 2026

SWAGS Plumbing & Rooter (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.swagsplumbing.com/.

1. Important Notice Regarding Tracking & Consent

We use third-party tools that may collect information about your interaction with our website. These tools include:

Google Tag Manager
Google Analytics
Meta (Facebook) Pixel
Call tracking software
Chat widget services
Session replay / heatmap tools

We do not allow non-essential tracking technologies to collect or transmit your data unless and until you provide explicit consent through our cookie banner.

This means:

No marketing or analytics scripts are executed before consent
Tracking tools are blocked until you click “Accept”
You may withdraw consent at any time

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide

Name
Email address
Phone number
Service request details

B. Automatically Collected Information (Only After Consent)

When you consent to tracking, we may collect:

IP address
Browser type and version
Device identifiers
Pages visited and time spent
Click behavior and interactions
Referring URLs

Some of this data may be collected through third-party services listed above.

3. How We Use Your Information

We use your information to:

Provide and manage our services
Respond to inquiries and service requests
Improve website performance and user experience
Analyze website traffic and marketing effectiveness
Deliver relevant advertising (only with consent)
Prevent fraud and enhance security

4. Third-Party Tracking & Data Sharing

We use third-party service providers that may process your data, including:

Google (Analytics, Tag Manager)
Meta Platforms (Facebook Pixel)
Call tracking providers
Chat and customer communication tools
Analytics and session replay tools

These providers may collect and process data such as IP address, browsing behavior, and interactions.

We do not sell personal information for monetary compensation.

However, certain data sharing for advertising purposes may be considered a “sale” or “sharing” under California law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Essential website functionality (always active)
Analytics (optional – requires consent)
Marketing and advertising (optional – requires consent)

You can manage your preferences through our cookie consent banner at any time.

6. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect and how we use it
Request access to your personal data
Request deletion of your personal data
Opt-out of the sale or sharing of your personal information

Do Not Sell or Share My Personal Information

You may opt out by:

Clicking the “Do Not Sell or Share My Personal Information” link on our website
Adjusting your cookie preferences
Contacting us directly

We will not discriminate against you for exercising your rights.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions or wish to exercise your rights, contact us:

SWAGS Plumbing & Rooter

3694 Lynx Dr.
San Jose, CA 95136
Phone: (669) 228-2605
Email: contactus@swagsplumbing.com